Ring assures customers law enforcement can’t access cameras.

The following message was sent to Ring product users in response to recent concerns that the cameras could be accessed by law enforcement.

 

Dear Neighbor,

At Ring, our mission is to make neighborhoods safer. It’s our belief that when communities work together, safer neighborhoods become a reality, which is why we created the Neighbors app.

The foundation of Neighbors is that as a customer, you are in control of your security, devices and personal information, and that your privacy is our priority. It’s that simple.

The Neighbors Portal is an extension of the Neighbors app that allows local law enforcement to engage with our customers. We want to share details about how we’ve designed the Neighbors Portal:

•  No access to devices.
Law enforcement are never given access to users cameras or devices through the Neighbors Portal or by Ring.
•  No direct access to users when making
video requests.
Your local law enforcement agency can use Neighbors to request assistance in an investigation. To protect your privacy and your ability to decline the request, law enforcement must go through the Neighbors Portal when making a request. You have 100% control – if you choose not to share, or you opt out of future requests, your local law enforcement will never know as you’ll remain totally anonymous.
•  No user account information.
Users are identified in the Neighbors Portal only as “Neighbor #”. Although law enforcement knows the users posting content reside within their jurisdiction, law enforcement cannot see or access user account information.
•  No device location.
The Neighbors Portal does not provide law enforcement with the addresses at which any devices are located.
Here’s an example of what happens when residents and law enforcement come together:
Ring Partners with Police to Help Fight Crime, Good Morning America

As a Ring customer, you place your trust in us to help protect your home and community, and we take that responsibility seriously. We will continue to prioritize privacy, security, and user control as we pursue and improve technologies to help achieve our mission of making neighborhoods safer.

To learn more about how Ring has helped communities and local law enforcement work together while protecting customer privacy, click here. And if you would like to get your community more involved, click here.

Thanks,
Jamie


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17 thoughts on “Ring assures customers law enforcement can’t access cameras.

  • January 20, 2020

    Search Youtube for times Hackers have gotten into Ring and Nest cameras and began talking to the person in the room. If they can do it, cops can do it.

    Reply
    • January 20, 2020

      This is soooo true!!! We need to keep driving this fact home!!

      Reply
  • January 20, 2020

    The problem with these products is they can be and are being hacked. Google it. And if the police get a warrant, they can legally hack your security product, just like they can tap your phone.

    If you already have these products, I would highly recommend you stay continually abreast of steps you can take make your system as secure as possible and give considerable thought to camera’s inside your home, especially sensitive areas.

    Reply
    • January 20, 2020

      I have an AKITA, it stops anyone from hacking my internet/router, 2 and 5 are covered…

      Had 2 attempts and they notified me right away, no entry was allowed…

      Reply
    • January 20, 2020

      Alan. Good advice

      Reply
  • January 20, 2020

    I have a Ring. The Police only have access to it if you give them permission to.which they encourage but I am very skeptical of.

    Reply
  • January 20, 2020

    LE can get access via a warrant or subpoena. Ring failed to mention that.

    Reply
  • January 20, 2020

    But what is this Neighbors Portal? I don’t understand.

    Reply
    • January 20, 2020

      The portal is the ring app. For iOS or Android phones….

      You can download the Ring app without having to own a ring, set up an account and you have an opportunity to see what goes on around your neighborhood….

      Reply
  • January 20, 2020

    I’ve had our ring now 3 years, works great, when I get my visit from local pd, and anyone else who shows up at my door, I can talk to them or just record it, for future use…

    And no one has access to anything from the ring,….

    Reply
    • January 20, 2020

      Lol! I seem to recall Facebook assuring its users that it wasn’t sharing information either.

      Cambridge Analytica ring a bell?

      Reply

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